When people think of a library, they sometimes think of a particular structure or a room from their past. More often, when asked to think of a library, people will think of a librarian who worked there. A circulation desk where they were greeted. A story time where they learned the magic of reading. A book that was recommended by that helpful person behind the desk. A library seems like a building, but it is actually a process, and a main feature of that process is that the library’s staff is there to help.

Andy Barnett. Libraries, Community, and Technology. Jefferson, NC: McFarland & Company, 2002, p. 88